Billing FAQ

We are a tax-exempt organization and noticed that tax was applied to our order. What steps do we need to take to have the tax removed?

Please send your tax-exempt certification, along with your order number, to billing@forkfarms.com. Our Billing Team will review your documentation and assist with removing the tax from your order.

Why was tax charged on my order?

The most common reason is ordering while not signed in as your organization. Open the Store from Farmative (the Store card on My Apps) so you check out as your organization. If you did, and tax was still charged, send your tax-exempt certificate and order number to billing@forkfarms.com.

How do I get a copy of my invoice?

The "Bill To" contact on your order receives the invoice by email within 3 business days of the order shipping. Need another copy, or an invoice before your order ships? Email billing@forkfarms.com with your 5-digit order number and the address to send it to. You should have it within 2 business days.